FAQ

ACCOMMODATION

How to book accommodation?

You can choose the accommodation unit which will meet your needs and wishes best in two ways:
* by yourself, exploring our website, or
* contacting our Sales Department, that will offer you several facilities which meet your criteria best.

Upon making the final selection, you are required to fill in the reservation form for the chosen unit, send ous Your companions full name and surname, and for children the date of birth so we could calculate all child discounts when sending you our offer for reservation. All accomodation and tours  listed on the web Adria4u are „on request“
When we recieve your booking request, we will check the availability, and if there is no obstacles to make the booking, we will send you offer with all respective costs, child discounts, etc., and the amount to be paid for reserving the chosen accommodation unit. After reciving our offer you will be given a 24 hour option to defenetly confirm your reservation .
Upon reciving your definitive confirmationt, the pre-invoice will be sent to your e-mail address. In the pre-invoice all costs will be clearly stated, together with the amount that needs to be paid for reservation confirmation.
For final confirmation, the reservation payment must be made within 24 hours upon the receipt of the final pre-invoice. If the payment is not made by the guest on the due date, it may result in overbooking. The agency does not bear responsibility for that, but the agency will offer an alternative accommodation of the same quality to the guest.
Upon the payment is made, you have to send the confirmation to the agency by email (info@adria4u.com) or fax (++ 385 01 6395 220) unless you have paid by credit card thew pay pal  in which case the agency receives payment confirmation automatically.
After the payment verification or your credit card authorization, you will receive an e-mail with all the relevant information on the facility owner and the facility address. Written confirmation will be sent to your e-mail. Received voucher is also a written proof that you have reserved accommodation on the Adria4u.com

How can payment by instalment be realized?
Payment for the rental of the selected accommodation unit is split in two parts. The first part is paid in advance when making a reservation of the accommodation unit and the rest is paid up to 3 weeks before arrival.

In some cases, depending on the contract type signed with the house owners, it is necessary to make the payment of the rest of the amount to the owner, on the spot.

In exceptional cases (such as short period reservation or reservation made by guests who need a visa to enter Croatia) it is necessary to pay full amount of the arrangement price immediately to confirm the reservation.

The guest will be informed about the amounts of the advance and rest of the payment in the pre-invoice.

If the guest wants an “R-1” invoice, it must be stated when making a reservation request.

What is due date for advance payment?
As part of the booking confirmation, the guest is obliged to make the booking payment within 24 hours of receiving the agency quote, and forward the payment confirmation to the agency. (Saturdays, Sundays and state holidays do not apply.)
The deadline by which the agency is obliged to keep the demanded dates optioned (available to the guest) is listed on each quote, under "time of payment."

For 24 hours starting from the moment when the guest fills out and sends the booking request, the selected dates will be withdrawn from the market and the first option will belong to the guest who has made the booking request.
The accommodation unit in question cannot be booked by anyone else in this time period.
If the booking payment is made and the payment confirmation forwarded to the agency before maturity, the booked dates reserved, and no other booking even partly overlapping with the confirmed dates will be possible for the current season.
If the agency fails to receive the payment confirmation by the appointed deadline, the guest will be understood to have given up on the booking. After the deadline has expired, the booked dates will no longer be reserved for the guest, and can bed offered to other guests.
 
How to make payments?
 Payment made to the agency's giro account by bank transfer
In order to make a correct payment to the agency giro account, you will need the following data:
*Payer: full name of the reservation contractor including the address
*Receiver: Inženjering Poljak d.o.o., Toptours travel agency, Palma 27, 10 000 Zagreb
*Date: the payment must be made within 24 hours upon sending the pre-invoice
*Amount: enter the amount according to the received pre-invoice  - the amount will be stated in kuna and also its equivalent in EUR
*Account Number – IBAN: HR832360001101553962
*SWIFT: ZABAHR2X

All this informations will be also on the pre – invoice you will recieve from us to confirm your reservation

# on-line credit card payments (Maestro, Mastercard, Visa) – via Pay Pal
If you decide to use a credit card for your payment, you will recieve a link to our Pay Pal account with detailed instructions how to make the payment.

How to send a confirmation of advance payment?
The payment confirmation can be forwarded to us via fax (+ 385 01 6395 220), or you can scan it and send it via e-mail to info@adria4u.com

The booked dates will be reserved for you. During the payment time, no booking of the accommodation unit in question will be possible which would overlap even slightly with the confirmed booking. After the agency has received the funds (or after the card payment is made), all the information pertaining to the owner and address of the chosen accommodation unit will be sent to the guest's e-mail address.
When does the guest get information about  the facility owner and the address of the reserved facility?
Immediately upon receiving the payment confirmation, or the approved authorization of the guest's credit card, the agency will forward all the important information about the accommodation to the guest. This information includes:
owner's full name
accommodation unit address
accommodation unit phone numbers
full address of the owner (if it differs from the accommodation unit address)
all the useful contact phone numbers (owner's phone number at home, work, cell phone and telefax number)
In case of a difficulty in finding the accommodation unit, the agency will send the guest an e-mail with the instructions of how to get to the reserved accommodation unit.

Should the guest contact the facility owner before leaving for vacation?
The best way of solving all the possible doubts and questions is by contacting the owner directly. However, we would like to mention that you are not required to contact the owner before going on your vacation, it is simply something you can do if necessary.
When does the guest receive a voucher (confirmation of the reserved service)?
When the payment is settled to our account or when credit card payment has been authorized we will e-mail you the voucher.

The voucher contains all information of the facility owner and the address of the reserved facility. In case you book accommodation where facility owner demands the rest payment for reservation on the spot, the  remaining amount that has to be paid to the facility owner by the guest on the day of arrival at the accommodation facility, will be stated on the voucher.  The voucher must be presented to the facility owner on the day of your arrival. After you pay the rest of the amount, the owner will give you the keys of the reserved accommodation unit.

If the remaining amount has to be settled to the agency account, we will e-mail you the voucher when the rest of the amount is credited to our account. The voucher must be presented to the facility owner on the day of your arrival and the owner will give you the keys of the reserved accommodation unit.

If the whole amount has been paid at once, we will e-mail you the voucher when the paid amount is settled to our account. The voucher must be presented to the facility owner on the day of your arrival and the owner will give you the keys of the reserved accommodation unit.


YACHT CHARTER

How do I put a crew together?
When putting a ship's crew together, it is important to take several things into account. This group of people will be living together in conditions very different from the norm. They should therefore be in agreement on the destination, the routing, the ratio between activity and rest, being at sea and being docked etc.
If your charter does not include a skipper, you should decide ahead of time who will be in charge, making important decisions in disputed and dangerous situations. The person at the steering wheel should, based on experience and expertise, have the full trust and respect of every member of your party.
If there are dissenting opinions among you with regards to your future cruise, we suggest dividing the group in two from the outset, in order to avoid an unsatisfactory holiday.
What is the best season to sail the Adriatic?
The Adriatic Sea is suitable for sailing in all seasons. Your choice of date can therefore be tailored to your preferences and sailing skills.
If this is your maiden voyage, the summer is certainly the best choice as adverse weather, requiring special sailing skills, is very unlikely. On the other hand, experienced sailors eager for adventure will come into their own in wintertime.
If your wish is to experience the lively atmosphere of Adriatic towns, attend cultural events or visit nightclubs, summer is certainly your best choice. The spring and fall seasons are ideal for sailors wishing to avoid the summer crowds.
If sunny weather is a must for you, July and August are months to plan for; however, you should avoid them if you are on a tight budget.

How do I choose an archipelago and make a navigation plan?
Selection of archipelago should be done according to your wishes and abilities.
If you are a beginner, choose already tried routes with less windy areas and indented coast where you can find shelter in a marina, small port or cove reachable within 2 hours.

If you set off to the sea for diving and sport fishing adventures, make sure to find out which part of the Adriatic is the best for such activities and meeting your needs. Please take extra attention in attaining all necessary documents and permits, as well informing yourself about areas where fishing or diving is not allowed.

After choosing the archipelago, it is advisable to plan daily routes. We recommend that you follow the basic rule of choosing the most distant destination in a way that it can be reached within one third of the time you have at your disposal. In that way you will have the chance to enjoy the chosen destinations and get back on time. Please bear in mind that penalties for returning the boat after the check-out time are extremely high.
What criteria should I use when choosing a boat?
The everlasting dilemma - the sailboat or the motorboat?
If you wish for a dynamic holiday, covering many miles and calling in many ports, you should choose a motorboat. If you would rather just drift on the waves and surrender to the bliss of sailing itself, choose a sailboat. Do not be concerned about experience, as the operation of charter sailboats is extremely simple.
The budget is often a factor which narrows choice down considerably; if yours is on the tight side, steer clear of motorboats, which are well-known fuel guzzlers.
If you wish to plan for your cruise along the Adriatic in July or August, we heartily recommend that you start looking for your vessel of choice as early as possible, and make your booking in April at the latest. The reason for this is intense demand; the best boats often quickly become unavailable.

As for quality, we suggest that, once you have settled on the type of boat and a particular brand, you go for the newer boats, especially if this is your first cruise. A newer vessel is a guarantee of quality and a carefree holiday.
What does the charter contract contain?
For a charter contract to be valid and serve its purpuse it must contain the following:

* the usual information on the contract's two sides: the charter company and the person renting the vessel. If the latter will not be the skipper also, then the skipper must be listed seperately, together with all the relevant permits which entitle this person to be in this role
* the contract's subject: the vessel with all of its defining characteristics
* the exact price of the vessel's rental, the deposit amount, with clearly listed terms and conditions of payment. All additional items must also be listed, such as an outboard motor, a dinghy, a spinnaker sail... each with their separate price.
* the period of rental, with the exact dates and times by which the vessel can be signed for in its base port
* the name and location of the base port, or, in the case of a one-way charter, the port in which the vessel can be signed off.
* the exact number of people which will be present on board at any time.

The general form of the charter contract can be found on our website. As the act of booking is done online, there is no signing of an actual contract. It is rather considered that, by making the payment, the client confirms to have understood the terms and conditions of the charter. The terms and conditions are fully binding for both parties - the client and the agency.
Immediately upon receiving the payment confirmation, the agency sends a voucher to the client. The voucher contains all the important elements of the charter contract, and is to be shown to the authorities when the vessel is signed for.

What should I bring with me on my cruise?
What follows is a detailed list of items which might come in handy during your sailing trip. Some vessels include some of these items, but most of them are of a personal nature. We felt we should point them out, but the final decision is of course on you.

Documents and valuables

* charter voucher or contract
* identification documents and permits
* sailing permit
* insurance policy
* personal telephone directory, with emergency contact information, including port authorities and your charter company contact
* money (credit cards, checks, cash)

Attire

* sailing wetsuit
* winter jacket
* warm clothes
* light clothes
* track suit
* cut-off gloves
* cap with eyeshade or visor
* winter cap
* rubber boots
* light shoes
* dry land attire
* swimsuit

Personal items

* safety vest
* sunglasses
* spare contact lenses if you use them
* diving mask and fins

Persona hygiene

* personal hygiene manual
* personal hygiene towels
* beach towels
* paper tissues
* toilet paper
* high-protection sunscreen
* anti-insect equipment

First aid and medication

* bandages and gauze
* disinfectant

Along with your daily medication, it is advisable to have the following on board:

* stomach medicine
* throat medicine
* cough medicine
* fever-reducing medicine
* allergy medicine

Food and drink

Whether you choose to eat out or cook on board, we advise bringing along plenty of drinks and spices, and the following groceries will most likely come in handy:

* sugar
* salt
* pepper
* vinegar
* oil
* pasta
* pre-made soup
* flour
* eggs
* milk
* coffee
* long-lasting bread

Be certain not to forget a large supply of drinking water!

Miscellaneous

* personal navigation devices and maps (if you have them)
* manual GPS (if you have it)
* personal compass (if you have it)
* sport fishing equipment (an underwater gun requires a permit)
* sailing guides, travel books or any other information about your chosen waters
* dish washing equipment
* restroom maintenance equipment
* drinking water disinfectant
* tools
* knives
* scissors
* sewing supplies
* robust gloves for anchor operation
* flashlight
* matches or lighter
* candles
* alarm clock
* mobile phone with 12-volt charger
* camera
* radio or CD player with CDs
* if you will have a musician on board, bring this person's instrument of choice
* board games
* relaxing literature

Is paying a deposit required when taking over a boat?
When signing for the chartered vessel, a deposit is payable to the charter agency official, to cover for any possible damages which the vessel might sustain during the length of your charter.

Note that the charter agency can only charge you for the deposited amount, regardless of the actual amount of damage. The remaind damage is charged to an insurance company.

Various methods are acceptable for the deposit payment: cash, credit cards, travellers or euro checks, or bank transfers. However, in practice few charter agencies will accept all of these. It would not be unheard-of for an acceptable method of payment to be one of the factors which determine the choice of charter agency.

The deposit is of course payable only after you personally inspect the boat and make certain its condition and equipment are in full agreement with its Internet presentation, or with the offer which the agency official has made. The deposit will be returned to you in full once the vessel is returned with no damages or loss of equipment.

What should I bear in mind when taking over a boat?
To ensure the safety of both the people on board and the vessel itself, when signing for your charter you should pay attention to the following:

The vessel's exterior

* Check for visible damage such as scratches or dents to the hull, sides and deck
* Check if the railing or any of the supporting columns are bent or broken
* Check the lateral and rear fenders
* Check the cables for tautness
* Check the anchor and chain lock, and make sure the other end is in the anchor container. Record the length of the anchor chain, test the anchor winch and find out if there is a spare anchor
* If you are renting a dinghy, check that as well, paying special attention to the functionality of the outboard engine and oars

Deck equipment

* Test the winches, by winding each one manually. The winches must turn smoothly. Record the number of winch handles you have been given!
* Test the mast pulleys, side sliders for the genua and the main sail
* Check the stoppers
* Stand by the mast and visually inspect its straightness, and whether the cross-sections are perpendicular to it
* Check if the shrouds are too loose
* Find out the mast height from sea level for the purpose of passing under bridges
* Raise the sails and check them for any damage
* Check the halyard and winding ropes. Neither of them should have any visible damage
* Test the steering wheel in both directions for idleness

Sternal storage

* Count the mooring ropes; make sure you have plenty
* Count the spare fenders
* Check the grapple
* Make sure you have a bucket for scooping up water
* Check for boat cleaning equipment
* Make sure there is a water hose and a union flat joint
* Remember to check for a power cable, in case the vessel's batteries can be recharged
* Check the sewage pumps

Engine and batteries

* You should certainly familiarize yourself with the engine manual and ask for any needed clarifications. Regardless of the manual, the following should be done:
* Check to see the ignition works well at the first attempt
* Check if the thrust runs smoothly, without resistance
* Make a visual inspection of the engine. Inform yourself about the breather operation, replacing the cooling impeller, the existence of decompression valves, and the location of spare oil
* Check if the fuel tank is full, as it should be according to the contract. It is desirable to keep the tank at least one-third full at all times
* Inform yourself about the batteries, their capacity and method of use

Safety equipment

* Check for a self-inflating life raft and its expiry date
* Make sure you have at least six signal flares
* Locate the fire extinguishers and check their expiry dates
* Make sure the number of life vests is appropriate for the number of persons on board. If these include children, you should ask for special children's life vests and light-equipped lifebuoys
* If you are chartering a sailboat, check if the deck includes lifebuoys with hooks, as a safety measure in adverse weather
* Check if the boat includes a special chair or belt for mast work

Instruments

* Turn all navigational devices on to check their proper functioning, paying special attention to the compass, radar, GPS, plotter and the VHF radio transmitter
* Check the operation of pilot lights - the red, the green, and the white
* Check the fuses and make sure each one is labeled
* Check for a cigarette lighter outlet, which is also used to recharge mobile phones, and as a power source for other such devices
* Check for a full set of nautical maps and drawing equipment (ruler, calliper, pencil and eraser)
* If you have a separate radio device on board, check that as well
* Make sure you know which radio stations transmit the nautical weather forecast and at what times they are broadcast

The vessel's interior

* Check for any visible damage to the furniture or equipment in the ship's interior
* Check the water tank and its refilling procedure
* Check the gas cooker and its operation, as well as the gas tank
* Check the refrigerator
* Check the restrooms
* Check the sleeping cabins and make sure there is plenty of bedding for everyone on board
* Check to make sure there is enough kitchenware, and that you have a bottle and can opener
* Test the interior lighting
* Check the windows and sunroofs, checking especially their opening and closing procedure and the seals themselves. Check the opening and closing of all doors and cabinets, to avoid banging and damage during sailing and in adverse weather.

 

What equipment is the boat required to have?
When signing for a vessel, it is imperative to make sure the equipment which is an essential part of it is in good working order. We include in the following list all the items which, according to Croatian laws and regulations, must be found on board a charter vessel at all times. We also include items we believe to be very useful:

Navigational devices

* navigational maps
* pilot reference books
* lighthouse information
* travel guides and other information sources about your destinations
* GPS, ideally with its own plotter

Boat equipment

* main and auxiliary anchor, with an approx. 150-foot-long anchor chain or rope
* three mooring ropes
* manual tiller in case the boat is equipped with a steering gear
* bollards
* oars
* grapple
* glow-in-the-dark compass
* functioning lights
* flashlight
* siren
* VHF radio transmitter

Safety equipment

* safety vests (the number depends on the vessel's capacity)
* children's safety vests
* lifebuoy with lighting device and 75-foot rope
* signal flares (minimum of six red flares)
* radar reflector
* bilge pump
* fire extinguisher
* safety raft

First aid

The legal obligation for all vessels longer than 15 feet is to have the following first aid kit on board:

* bandages
* sterile compresses and gauze
* cotton swabs
* adhesive bandages
* safety pins
* triangular wrap
* disinfectant
* ammonia, for stingray or venomous fish bites
* local anesthetic spray
* burn ointment
* aspirin
* stomach medicine

Not having a first aid kit, or its deficient contents, put you at risk of being fined.

Tools and spare parts

The tools should all be located in one place and ideally contain:

* combination pliers
* wrench set
* sail reparation tools
* silicone
* insulating tape

Spare parts:

* impeller
* oil and fuel filters
* alternator belt
* spare spark plugs for outboard motor
* motor oil
* fuses
* power adapters
* plugs and sockets

Lastly, we wish to point out the usefulness of the following:

* waste oil container
* wire cutters (in case mast cables need to be cut)
* hatchet and navy knife

What should I bear in mind when out at sea?
For a smooth sailing trip we advise you to timely consider the following:

* check oil levels in your engine on a daily basis, especially if you use the sails and the engine simultaneously. This kind of usage is more oil-consuming because the engine is trimmed (at an angle.) It is advisable to refrain from using the engine if the overall trim of the boat is over twenty degrees.
* keep the fuel tank at least one-third full at all times.
* after the engine's ignition, check its cooling system by making sure water is coming through the exhaust.
* when moored, pay special attention to ropes. A brief lapse of attention can entangle a rope in the propeller, which can take hours to undo. If this happens while the motor is running at speed, the engine can sustain serious damage.
* be considerate with electricity. On the open seas, use the only the service battery to power the lights and the fridge, avoid excessive lighting, and try to use the most power-consuming appliances only when the engine is running. If the battery is emptied, the engine will not start!
* use drinking water sparingly and substitute seawater whenever possible.
* always pay attention to sea depth, so as not to damage the boat's keel. Running aground or hitting the bottom are by no means excuses for the vessel being damaged.
* trim the sails as soon as you feel the need for it - it quickly becomes too late.
* agree on a set of house rules before the voyage begins. They should be adhered to by everyone on board without exception.
* remember to close all doors and cabinets behind you.
* before setting sail, make sure all windows and hatch covers are shut. The same applies to restroom valves.
* ever use the restroom when inside a harbor or marina. This is illegal and the fines for it are high. When moored in a cove, make sure there is no one near you before using the restroom.
* pay attention to housekeeping when on board. Everyone should take care of their own area, and the common areas should be everyone's concern. Any item, when it is no longer used, should be returned to its proper location. A boat simply cannot function without maintaining order. The boat will take good care of you if you take good care of it.

What is expected of me when the boat is returned?
The chartering agency will have the same expectations of you that you had of them before signing for the boat. Therefore, pay attention to returning the boat on time, in the same condition as when you first came on board - that is, with no external or internal damage, with all the equipment intact, and of course with the fuel tank filled.

Just as in the very beginning, together with a charter agency representative, all will be looked over once more. As soon as it can be ascertained that the vessel is in the same condition in which it was delivered to you, you can bid a gentle farewell to the Adriatic, in the hope that the following summer is not too far away.

What legal regulations should one pay special attention to?
The advice and recommendations which follow are meant as a warning of the adverse consequences to nature which a single person's irresponsible behavior can have. They represent the contribution made by Adria4u.com towards raising the awareness of the importance of a proper relationship with nature, so as to maintain the beauties of our coast, sea and islands for the generations to come.


Restrooms

Using restrooms in marinas and harbors is forbidden, and fines are high. While moored, use the restrooms provided by the marina or a nearby hospitality facility. If you are in a cove, use the restroom discreetly, having first checked for the presence of any swimmers near you.


Garbage

Never discard any unnecessary items into the sea, nor leave them on the beaches and in coves where you moor, as there is no removal service. Make sure to use the garbage disposal facilities in the marinas and and harbors where you moor.


Open fire

If you decide to make a fire either for barbecuing or simply for pleasure, do it near the waterline, and never in a pinewood grove or near any greenery. Apply extreme care, and never leave the fire unattended even for brief periods as long as there are glowing embers. Having your boat's fire extinguisher handy is advisable, or at the very least a bucket of water or some impromptu tool which can be used in an emergency.


Signal flares

Use signal flares with utmost responsibility and care, as experience has shown they can cause fires when used inconsiderately.


Protected species

Several plant and animal species of the Adriatic region are facing total extinction. Your overall responsible behavior should include care for the preservation of wildlife. The following should therefore be avoided: polluting the sea, excessive fishing, the spurious killing of animals or plucking of marine vegetation...


Environmental disasters

If you notice any signs of serious environmental damage during your cruise (oil spills, fish kill, fires...) or contribute to any such event, be certain to inform the nearest port authority or rescue service as soon as possible.

 

 

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